Quality Control
A survey is only of benefit to the end user if it accurately reflects the conditions at the property in question. At CIS Group, we recognize this and dedicate a significant amount of our resources to ensuring a quality work product.
Accountability for quality begins with our inspector workforce. Prior to performing their first survey, applicants are carefully screened for experience and background checks are performed. Those who are selected as inspector associates undergo additional, client-specific training to make certain they are providing our customers with the vital information they need.
The CIS Group's inspector workforce is supported by our Quality Assurance Managers, who work closely with our inspectors to fine tune their work product. This is an active process, involving ride-alongs, seminars, desk reviews and day to day communication. The bottom line result is a well informed inspector and a better survey.
CIS Group's processing center in Chicago serves as a vital element of quality assurance. Our team ensures the overall quality of each survey through a specific and thorough file review process designed to meet each client's individual needs. This attention to detail ensures the quality of every survey request.
|